In an era where digital connectivity is increasingly essential, a significant portion of Brussels’ population faces challenges in accessing and utilizing digital technologies. According to the Digital Inclusion Barometer 2024 by the King Baudouin Foundation, 40% of Belgians aged 16-74 are considered digitally vulnerable, with 32% possessing low digital skills and 8% not using the internet at all. In Brussels, this issue is even more pronounced among individuals with low qualifications, where 70% are digitally vulnerable.
Understanding the Digital Divide
The digital divide refers to the gap between those who have easy access to digital technologies and the internet and those who do not. This divide can lead to disparities in education, employment opportunities, and access to essential services. In Brussels, the divide is particularly evident among low-income households, with 29% lacking home internet access compared to just 1% of high-income households.
Implications for Public Services
The increasing digitalization of public services, including banking, administrative procedures, and healthcare, poses challenges for those without adequate digital access or skills. Notably, 57% of low-educated internet users in Brussels have never completed an administrative procedure online, highlighting the barriers faced in engaging with essential services.
Legal and Community Responses
Recognizing the challenges posed by digital exclusion, the Constitutional Court upheld the right to non-digital access to public services on 25 September 2025. This decision followed an appeal by Eneo and 23 civil society organizations against the “Brussels Digital” ordinance, emphasizing the need for inclusive service delivery.
Moving Forward
Addressing the digital divide in Brussels requires a multifaceted approach, including:
- Enhancing digital literacy programs tailored to vulnerable populations.
- Ensuring affordable internet access for low-income households.
- Maintaining non-digital avenues for accessing public services.
By implementing these strategies, Brussels can work towards a more inclusive digital environment, ensuring that all residents have the opportunity to participate fully in the digital age.